Quality management

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Quality and safety management at OSD

"Excellent organizations consistently achieve outstanding performance that meets or exceeds the expectations of all their stakeholders."

Secure identity for 200 years and into the digital future is the mission of the Austrian State Printing House. For more than 200 years, we have been working to ensure that identities are secure and always implement the diverse concerns of our customers on an individual basis.

From passports and visa documents to the latest digital ID cards and eID, our products and solutions ensure that identity provides security.

OSD's quality policy places customer satisfaction at the center of our thoughts and actions in all areas of the company, for all products and services. The quality and safety policy as well as the defined corporate principles, guidelines and objectives represent the guiding principles of our company, which have a decisive influence on the thoughts and actions of all employees. The corporate goals take into account the requirements of all stakeholders and are continuously measured, evaluated and prioritized.

As a high-security printing company, OSD pays the utmost attention to compliance with and the continuous development of security standards. OSD is committed to international compliance with data protection rights as part of its social responsibility. Safeguarding data protection forms the basis for trusting business relationships and the company's reputation as an attractive employer.

The certifications

OSD operates the following management systems:

  • Quality management system according to ISO 9001:2015
  • Environmental management system according to ISO 14001:2015
  • Information security management system according to ISO 27001:2013
  • Business continuity management system in accordance with ISO 22301: 2019
  • Management system for secure printing processes in accordance with ISO 14298:2013
  • Data protection management system according to DSG/DSGVO

The implemented management systems guarantee and ensure the highest quality and safety standards. Thanks to the similar system structures of the integrated management systems, synergies are utilized, resources are pooled and an effective and lean management system is successfully implemented.

OSD is committed to the continuous development of quality management and all integrated management systems. The system is periodically checked for completeness, effectiveness and suitability by means of internal and external audits.